Managed Services

Service Call Management

At the cornerstone of great service is exceptional communication management. A customer and vendor simply cannot fix what they do not know about. FSN ensures that the customer is always kept in the loop through superior service processes and technologies that seek out the "right" data throughout the management of each service call.

FSN offers a number of various service call management capabilities as part of FSN's FUSION service platform. These services are available piecemeal or as a total package. These services include:

• Inbound call receipt via email, fax, customer web portal, phone, and the like
• Vendor dispatching via both automated and non-automated approaches
• Estimated Time of Arrival (ETA) establishment
• Estimated Time of Arrival (ETA) communication to store management
• Time-In verification of technician
• Time-Out verification of technician
• Vendor quote receipt reminders
• Vendor invoice receipt reminders
• Store satisfaction surveying

FSN offers all of these services in a complete package that performs these services 100% of the time for each and every transaction. FUSION XTREME is unmatched in its approach to facilities management follow-up and communication using this approach.