First Service Networks:

FAQ's

How broad is your geographic coverage?
First Service Networks has an active network of more than 3,000 Service Contractors with over 25,000 Service Technicians throughout North America. We currently provide services in all 50 states, Canada and Puerto Rico. If you have locations in the United States, Canada, and/or Puerto Rico, we have trained and approved Service Providers in your area.

What kind of services do you offer?
Preventive maintenance, on-call service, and installation for:

HVAC
Refrigeration
Electrical
Plumbing
Gates, Grills & Locks
Pre & Post Construction Site Surveys
Power Generators
Signage
Satellite Systems
Glass/Window Board Up
Central Vacuum Systems
Asbestos Removal

How can I contact you directly?
You can call us 24 hours a day, 365 days a year at 1.800.453.5353 and speak to one of our Customer Service Representatives. Or send an email with your contact information and question(s) to info@firstservicenetworks.com and someone will contact you promptly.

or write us at:

First Service Networks
939 Elkridge Landing Road
Suite 300
Linthicum, MD 21090

or fax us at: 443.883.3291

What industries/types of businesses do you serve?

Automotive Services
Banks
C-stores
Drug Stores
Fast food and casual dining restaurants
Home Improvement/Hardware Stores
Hotels/Motels
Shopping Malls
Specialty Retailers

How many Service Contractors do you have working for you?
We have a network of over 3,000 Service Contractors with a combined workforce of more than 25,000 trained and approved Service Technicians throughout North America.

Are your Service Contractors franchisees?
No. Our Service Contractors are independent entrepeneurial business men and women who have demonstrated that the preventive maintenance, installation, and on-call services they provide are consistently at the high level of service required by First Service Networks.

How might I become a First Service Networks Service Contractor?
Please contact:

Service Contractor Network Development
networkdevelopment@firstservicenetworks.com
or
800.453.5353 ext. 1233

How might I become a First Service Networks Corporate Office Employee?
Please contact:

First Service Networks
Human Resources Department
939 Elkridge Landing Road
Suite 300
Linthicum, MD 21090
Fax: 443.989.1346
hr@firstservicenetworks.com

Why should I consider using First Service Networks for my business?
The fundamental business proposition underlying First Service Networks is the belief that in order to maximize efficiency and profitability, each business - regardless of its industry or audience - must focus on its core competency, and not on the "support services" that enable the business to function on a day-to-day basis.

First Service Networks undertakes the management of non-strategic "support services" so that you and your team can focus on what you do best - manufacturing and merchandising your products and services.

The combination of First Service Networks' people, processes, experience and technology is unmatched in the facilities industry. From initiation of a service request to the repair's competition to its billing to its place in a business review, First Service Networks will manage your repair and maintenance demands with a precision and quality unavailable anywhere else.

How can I find out if First Service Networks has Service Contractors in my area?
Trust us... we do. First Service Networks has Service Contractors in all 50 states, as well as throughout Canada and Puerto Rico - a total of more than 25,000 Service Technicians at present. For more detail on where within a given state our Service Contractors reside, you can call us at 1.800.453.5353 and speak to any of our Customer Service Representatives.

How do you select your service providers?
In an effort to bring only the most skilled Service Contractors into the First Service Networks fold, we utilize sophisticated screening tools (including legal, insurance, and credit checks), as well as a scoring system that allows us to build an objective assessment of the contractor.

How do you monitor your service providers' work?
Through field auditing and inspections, we are able to provide Service Contractors with guidelines and procedures to insure the level of quality we require. Regular surveys are conducted for key customers in order to further measure the performance of our Service Contractors.

Who are some of your key customers?

Domino’s Pizza
Eddie Bauer
Gateway
Gymboree
Rockaway Bedding
Regis Corporation
Talbots
Dress Barn
Ritz Camera
Sears
LA Weight Loss
Sunoco
Tiffany & Company
United States Postal Service
Waldenbooks
Williams Sonoma
Xerox Corporation

How is the First Service Networks' internet model going to help my business?
By combining over 36 years of service industry success with the latest release of Siebel technology, First Service Networks has built a proprietary system that streamlines the entire process of initiating, tracking, and completing both the maintenance and installation needs inherent to multi-unit site management. Some of the actual step-by-step improvements:

Enable Customers to initiate service calls online
Allow customers to enter as much or as little information on-line at their convenience
Enable First Service Networks to instantly route service calls to our network of Service Contractors
Eliminate First Service Networks' phone calls/busy signals/voicemail bottlenecks as we dispatch the problem to the service contractor
Eliminate the Service Contractor bottlenecks in dispatching calls to field technicians
Enable both First Service Networks and our Customers to constantly monitor service call status - in "real time":

Service Contractor receipt of job order
Service Contractor ETA at site
Service Contractor arrival at site (ATA)
Completion of job/status
Service Contractor departure from site
Invoice details

Identify potential "no shows" or "late shows" due to schedule changes
Allow First Service Networks to constantly monitor and correspond with every person involved in getting your site back up and running - instantaneously and simultaneously.
Provide you the option of always knowing the status of any job - current or past just a few keystrokes and clicks of your mouse!

How would we place a service call?
As a First Service Networks Customer, you or members of your team will have the choice of placing a service call by telephone, fax, e-mail or on-line. Should you prefer to initiate a service call by telephone, there is always be a First Service Networks Customer Service Representative available 24 hours a day, 365 days a year to take your call. We will take your information and immediately put it into our Internet-based system, which will instantaneously notify the Service Contractor in your area of your need.

If I'm interested in utilizing your On-Call Services and not your Preventive Maintenance Service, will First Service Networks still help me?
Absolutely. While we strongly believe that a regular preventive maintenance program will save our Customers money and keep their stores running at full capacity a greater percentage of the time, we also realize that preventive maintenance doesn't fit into every organization's business plan. We will work with you in any way that meets your business needs.

Do you have your own call center?
First Service Networks call center is staffed 24 hours a day, 365 days a year by First Service Networks employees. We ensure that the first person interfacing with our customers is hired, managed and trained by First Service Networks leaders.

Do you have references I might contact?
Yes, there are numerous First Service Networks customers with whom we would be happy to put you into direct contact. In order that we can direct you to the most appropriate references, please provide us with your contact information as well as information about your requirements by sending an email to sales@firstservicenetworks.com.

FIRST SERVICE NETWORKS, 939 ELKRIDGE LANDING RD SUITE 300, LINTHICUM, MD 21090 | PHONE 800.453.5353